Services
Build foundations that enable people and organizations to realize the potential
“Enterprise is about the breadth of people the system touches, not the extent of functionality that system was built for.”
Enterprise CRM Strategic Roadmap
Where are you now and where do you want to go? A CRM requires strategic planning, just like any enterprise system.
Enterprise CRM Solution Design Architecture
How will CRM fit in with other major enterprise systems on campus? We’ll look at the functional integration between activities in your ecosystem and connect the technology to your strategic roadmap.
CRM Program Management & Implementation
Whether you are just getting started, or figuring how to take next steps, we’ll develop a program management plan that will enable you to get the most out of your CRM.
The key to any enterprise CRM project is to untangle the complexities that are inherent in every organization.
String Theory Consulting works together with clients to untangle the CRM landscape, understand the interplay of existing systems on campus (SIS, LMS, Email, Accounting, HR, and others), and enable a frictionless student, staff, and faculty experience through a scalable CRM solution design.
About
I’ve always been curious about nature; always observing, then prodding and asking questions. I was drawn to physics because of my insatiable curiosity with how the world works, particularly the cause-and-effect behavior of natural physical forces (e.g., answering questions like, “Which is the best horse to ride on a Merry-Go-Round?”)
What I love about physics is that it is the study of the forces of nature in the world around us. Physics, in my view, is the most fundamental science of all sciences. It explains the nature of chemical reactions and how elements form; how to build a bridge, so it doesn’t collapse; and why I could have stuck a wire hanger in the back of the TV to watch “Tiny Toon Adventures” after school, even when my dad had taken the cable to work with him to prevent it. From the energies of subatomic particles to gravitational forces that govern planetary motion, physicists have sought to explain how those forces work, how we can predict their behavior, and, in some cases, how we might unify all these fundamental theories under one big umbrella.
I am a CRM architecture strategy and consulting leader with an affinity for learning, more than 20 years’ experience in the higher education space, and a decade implementing Salesforce CRM. My experience delivering end-to-end strategic visioning, roadmap and design engagements within Higher Education organizations span the entire student lifecycle including Recruiting & Admissions, Student Services Experience & Success, and Community & Corporate Engagement.
Theories
The SIS vs CRM Interplay
There are many recent, and increasingly urgent, trends around technology in Higher Education. Two related, and sometimes competing, trends I've…
Top 5 for CRM Go-Live
Congratulations on going live with CRM! By now you definitely have a backlog. Shoot, you probably had one before you…
Why String Theory?
What resonates with me about String Theory is that it attempts to define a fundamental and overarching framework that connects…